Frequently Asked Questions

Find answers to the most common questions about our products and services.

If you want to cancel your order, please let us know as soon as possible. This includes all non-personalized items.

Personalized items — Please note: Once production has begun on a personalized item, cancellations are not possible. As these items are custom-made specifically for you, they cannot be restocked. We kindly ask that you double-check all details before placing your order to ensure accuracy. Thank you for your understanding.

Metal signs — Production time: 1–2 business days. Shipping time: 3–7 business days.

Multicolor metal signs — Production time: 2–4 business days. Shipping time: 3–7 business days.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.

Business days are Monday to Friday and exclude weekends and holidays such as Christmas, New Year’s Day, Independence Day, Memorial Day, Labor Day, Martin Luther King Jr. Day, Veterans Day, and Thanksgiving.

After order placement, you will receive an email from us with instructions on how to track your order after it is shipped.